8:00 AM
Help desk · 8:00 AM
Your office manager calls. A person answers.
Phone, email or portal, with response targets by severity written into the agreement.
Managed IT · New York · New Jersey · Worldwide
IT that answers the phone.
Managed and co-managed IT with a help desk that answers 24x7x365, on site across New York and New Jersey and remote for teams worldwide. Drag the day to see what we handle while you work, and while you sleep.
It is late, and the help desk is still answering. Monitoring runs overnight too, so problems get caught before your team starts tomorrow.
MidnightDrag the dayMidnight
Help desk and monitoring from $75 per user per month, 24x7x365. No multi-year contract.
Add-ons quoted to your environment: Patching · Backup · Identity · Cybersecurity
A day with Kildaris
What does Kildaris do for your office in a day?
We answer your team at any hour, 24x7x365, and monitor your devices, accounts and backups around the clock. Add patching, backup, identity or cybersecurity and we run those too. Most of it happens while nobody is looking, and all of it shows up in your monthly report.
- 12:00 AM
Help desk
Someone calls at midnight. A person answers.
The help desk is open 24x7x365 by phone, email or portal, weekends and holidays included.
- 1:00 AM
Monitoring
An alert fires. We work it.
Monitoring and alert response run all night, so a full disk or a stopped service gets fixed before your team arrives.
- 2:00 AM
Patching
Updates install on every computer.
With the patching add-on, operating system and third-party patches install inside the maintenance window you agreed to.
- 3:00 AM
Backup
Last night’s backup is checked.
Monitoring checks every backup job. With the backup add-on, we also test a restore every month.
- 7:30 AM
Protection
A bad attachment gets contained.
With the cybersecurity add-on, managed detection and response runs on every device, with automated containment.
- 8:00 AM
Help desk
Your office manager calls. A person answers.
Phone, email or portal, with response targets by severity written into the agreement.
- 11:00 AM
Identity
A new hire starts with everything ready.
With the identity add-on, laptop, accounts and multifactor sign-in are set up before day one, and access is reviewed every quarter.
- 2:00 PM
AI tools
Someone asks ChatGPT about a client file.
Approved AI tools see only what each person should see, because sharing and permissions are kept clean.
- 5:00 PM
Identity
Someone leaves. Their access closes that day.
Identity add-on clients get joiners, movers and leavers handled properly, so former staff never keep the keys.
- 8:00 PM
Reporting
Your monthly report is already written.
Tickets, alerts and the health of your devices, accounts and backups, in plain English, every month.
- 10:00 PM
Help desk
Someone working late gets locked out. A person answers.
Same help desk and the same response targets at any hour, on weekends and on holidays.
Base plus add-ons
What is included in managed IT?
From $75 per user per month covers help desk and monitoring, available 24x7x365. Patching, backup with restore tests, identity and cybersecurity are add-ons you choose a la carte, quoted to your environment, so you always know what you are paying for.
01
Help desk, from $75
Reach a person 24x7x365 by phone, email or portal, including weekends and holidays. Response targets are set by severity in the agreement.
02
Monitoring, from $75
Devices, accounts and backups watched around the clock, 24x7x365, with alerts worked as they fire.
03
Patching add-on
Operating system and third-party updates on a tested schedule, in a maintenance window you agree to. Quoted to your environment.
04
Backup add-on
Protected daily, with a restore test every month that shows up in your report. Quoted to your environment.
05
Identity add-on
New hires, role changes and departures handled the same day. Multifactor sign-in enforced, access reviewed quarterly. Quoted to your environment.
06
Cybersecurity add-on
Managed detection and response, phishing simulation, vulnerability scanning and an incident response plan, chosen a la carte.
The base under your AI
Why does AI need solid IT underneath it?
AI assistants can reach whatever your accounts and file permissions allow, so clean identity and sharing decide whether ChatGPT, Claude, Gemini, Copilot or any other AI platform help your team or expose the wrong files. We run that base, then help you put AI to work on the jobs that slow the office down.
- ChatGPT
- Claude
- Gemini
- Microsoft Copilot
market avg. $3,500Your fixed quote comes in under it
AI assessment
Which tools your team already uses, what they cost, and where AI would save the most time.
Details market avg. $5,000Your fixed quote comes in under itWorkflow automation
One repeating job, such as intake, invoice coding or follow-ups, built and handed over with a person approving what matters.
Details market $8,950Your fixed quote comes in under itCopilot adoption
Measure real weekly use, fix what stalls it, and train people on their own work.
Details market avg. $4,950Your fixed quote comes in under itAI governance audit
Permissions, sensitive files and a written policy, before an assistant can search everything.
DetailsPublished pricing
How much does managed IT cost?
Kildaris help desk and monitoring starts at $75 per user per month, and both run 24x7x365. Co-managed IT averages $85 in a 2026 survey of 412 providers and buyers. See how we compare.
Everything runs month to month on a rolling agreement with a defined notice period. Patching, backup, identity and cybersecurity are add-ons, quoted to your environment.
Help desk and monitoring
from $75/user/mo
- Help desk and monitoring 24x7x365, weekends and holidays included
- Patching, backup, identity and cybersecurity as quoted add-ons
- Month to month, with a defined notice period
- Your documentation, credentials and data stay yours
- Remote first, on site when the job needs hands
Co-managed IT
Can Kildaris work with the IT person we already have?
Yes. Co-managed IT works when your internal person is good but outnumbered: we take the specialist work, after-hours coverage or projects, and your person keeps the relationships and the daily rhythm.
Who owns what goes in the agreement.
Not in an email thread, so nothing falls between us.
Your person gets time back.
We pick up monitoring, the late-night alerts and any add-ons you choose, so they can work on what only they can do.
No single point of failure.
When your person is on vacation, the office still has someone to call.
Questions
What do offices ask before they switch?
Most offices ask about cost, contracts, response times and coverage before they switch. Here are straight answers to each.
How much does managed IT cost?
Kildaris help desk and monitoring starts at $75 per user per month, available 24x7x365, and runs month to month on a rolling agreement with a defined notice period. Patching, backup, identity and cybersecurity are add-ons, chosen a la carte and quoted to your environment.
Do you require a long-term contract?
No. Managed IT runs month to month on a rolling agreement with a defined notice period, so there is no multi-year lock-in. If you leave, you keep your documentation, your credentials and your data.
How quickly does the help desk respond?
The help desk is available 24x7x365 by phone, email or portal, at any hour, on weekends and on holidays. Response targets are written into your agreement by severity, because an office-wide outage and a password reset should never share the same target.
Which areas do you cover?
We are based in the New York and New Jersey metro and work on site across the five boroughs, Long Island, Westchester and New Jersey, so yes, Long Island is covered. We support teams worldwide remotely, 24x7x365.
Can you help us use ChatGPT, Claude, Gemini, Copilot or any other AI platform?
Yes, and we are platform-neutral. In the market, an AI assessment typically runs about $3,500, a single workflow automation pilot about $5,000 and an AI governance audit about $4,950, and one published Copilot partner package totals $8,950. Your Kildaris quote is a fixed price after a free 30-minute call, set to come in under the typical market cost for the same scope. Each goes faster on an environment we already manage, because accounts and file permissions are already in order.
Can you work alongside our existing IT person?
Yes. Co-managed IT works well when your internal person is good but outnumbered. We take the specialist work, after-hours coverage or projects, and we write down who owns what so nothing falls between us.
Next step
Talk to the people who would run your IT.
Thirty minutes. We ask about your office, your current setup and what keeps breaking, then tell you what we would fix first and what it would cost per user.